Returns & Refunds policy
We accept all returns within 14 days of the date of your purchase. All items should be returned in their original condition (unworn) with all tags attached. Your postage costs will not be refunded for unsuitable items. Unless the items are damaged and faulty, we will refund your postage costs.
Please allow 5-7 working days after the receipt of your parcel for us to issue the refund. The refund will be sending back to the original source of fund when you make a purchase.
Kindly please email us before posting your items back to us.
All goods will be inspected upon return. Returns that are damaged will not be accepted. The returned items are your responsibility until they reach us. Please ensure you package your return to prevent any damage to the items.
Please ensure that you return items within 14 days of the date of your purchase. Returns outside this time frame will not be accepted.
You can inform us of your decision by e-mail: info@gshockx.com
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
- The goods were purchased in the last 14 days
- The goods are in the original packaging including all the tags attached.
Returning Goods and Refund
Before you do so, please talk with us and get a guide on how to return your item and to ensure everything is in an order and correctly.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
When you return an item in good condition, you can typically anticipate a refund to your account within 7 working days. It's reassuring to know that the process is straightforward, especially when your return meets the company's criteria.
Importantly, the refund is usually issued back to the same original fund used for the purchase. This ensures a seamless transaction and avoids any confusion regarding the reimbursement method. Additionally, returning the funds to the original source simplifies accounting and financial tracking for both you and the company.
Restocking Fee
Understanding the 5% Restocking Fee
1. Purpose:
Cost Coverage: Helps offset expenses related to processing returns.
Deterrence: Discourages unnecessary returns, ensuring fair transactions.
2. Consumer Impact:
Financial Awareness: Influences refund amount; encourages thoughtful purchases.
Expectation Management: Transparent policies are key to customer satisfaction.
3. Retailer Perspective:
Policy Clarity: Clear guidelines reduce confusion and disputes.
Balance: Striking a fair balance between cost recovery and customer loyalty.
Transparency: Open communication builds trust and fosters positive relationships.
In essence, the 5% restocking fee serves to manage return costs while promoting responsible consumer behavior. Clear policies and transparent communication are essential for a harmonious shopping experience.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@gshockx.com